Gregory Poole Equipment Company
Rocky Mount, VA
PRIMARY FUNCTION: Responsible for assisting the Field Service Manager in the scheduling of all the Field Service Technicians while providing technical support through prompt accurate and courteous communications to all Internal and External Customers to achieve the best customer satisfaction possible. ESSENTIAL DUTIES: Customer Service • Assists the Field Service Manager in accepting and coordinating customer inquiries and requests for machines repair/service • Utilizes a Visual format to schedule all repairs by Field Service Technicians providing assignment and direction • Schedule service calls to Field Service Technicians providing direction to minimize needless travel and maximize efficiency • Perform follow-up phone calls to customers when necessary to support our 4 hour response time commitment • Monitor pending jobs to ensure promptness in completing job assignments and adequate communication to the customer • Schedule PM assignment to Field Service Technicians...