$94,313 - $142 yearly
Oregon Health & Science University
Portland, OR
Patient Grievance Case Management US-OR-Portland Requisition ID: 2026-39607 Position Category: Hospital/Clinic Support Job Type: AFSCME union represented Position Type: Regular Full-Time Posting Department: Patient Relations Posting Salary Range: $94,313.18 - $142,815.14 per year with offer based on experience, education and internal equity Posting FTE: 1.00 Posting Schedule: Monday - Friday Posting Hours: 8:00am - 5:00pm LinkedIn Job Code: #LI-BMN Department Overview The Patient Grievance Case Management (GCM) position is responsible for the acknowledgement, facilitating investigation, follow-up, resolution, and documentation of patient complaints, grievances, concerns, and inquiries across all OHSU sites of care. They serve as an objective, person-centered partner for all parties involved in the complaint and grievance process — patients, families, and care team members alike. Rather than functioning as an advocate for any single party,...