$55,000 - $65,000 yearly
DWYER INSTRUMENTS, LLC
Westerville, OH
Description:
We are in search of a Customer Experience Administrator to manage the end-to-end customer order experience, ensuring operational excellence and customer satisfaction. This position supports cross-functional collaboration and continuous improvement by overseeing order workflows, resolving complex issues, and enhancing the customer journey from pre-order to post-sale. Key Responsibilities: 1. Sales Order Management A. Lead and oversee the full sales order lifecycle, including order entry, confirmation, change management, and post-sale follow-up. B. Ensure accuracy and completeness of all orders; proactively resolve discrepancies and delays. C. Monitor lead times and coordinate with internal departments and external partners to ensure timely fulfillment. D. Review sales orders for technical accuracy and escalate complex issues as needed. E. Make independent decisions regarding order prioritization, exception handling, and fulfillment strategies to...