$110,004 - $187,007 yearly
PNM Resources
Albuquerque, NM
POSTING DEADLINE This position is posted until filled. DEPARTMENT Department: Customer Operational Excellence PREFERENCES Supervisor/manager experience Continuous improvement experience Database/BI system experience Customer experience JOB DESCRIPTION Manager, Customer Operational Excellence Salary Grade: G04 Minimum Midpoint Maximum $110,004 - $148,506 - $187,007 SUMMARY: This position will be responsible for leading the Operational Excellence team supporting Customer Interconnections (new service and renewables) by leveraging research and operational data in order to drive positive change across the organization and improve the customer experience. This position is accountable for working across all teams within the organization. They will oversee customer experience, change management, training, system improvements, metric reporting, quality management, and escalations. The goal of the manager¿s work will be to uncover, communicate and lead...