Power Systems MFG LLC
Jupiter, FL
Power Systems MFG LLC Employee Full-Time Jupiter, FL, US POSITION: Customer Quality Engineer LOCATION: Jupiter, FL JOB SUMMARY Primary focal point for all Customer Facing Quality / Improvement items. Responsible to drive the internal PSM teams as needed to ensure timely resolution and communication back to customer. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions of the job include, but are not limited to, the following: Drive improvement of the PSM Customer Experience through development and collaboration with other PSM global sites on CX metrics, measurement methods and tools, product and service issue resolution methods and tracking. Own customer feedback management including timeliness and adequacy of resolution. Manage customer event survey process, working with Project Management team for issuance and collection of customer feedback surveys. Manage interpretation and organizational response to customer surveys...