$85,000 - $105,000 yearly
Royal Ambulance
San Leandro, CA
Communications Center Supervisor (Nights Only) Objective: The Communications Center Supervisor is responsible for overseeing and supporting the Communications Center team and ensuring efficient and effective medical dispatch operations. This role includes real-time call monitoring, resource management, team leadership, and performance coaching. The Communications Center Supervisor is expected to maintain a high level of professionalism, efficiency, and accuracy in a fast-paced and demanding environment. Responsibilities: Performance Management Collaborate with Communications Director and Communication Supervisors to drive process improvement in line with company objectives. Manage the performance of all team members within the communications center Monitor and address individual performance of team members Monitor key metrics and address challenges such as SLAs, meal periods compliance, adherence to posting plans, and response time for emergency...