14 dispatcher customer service jobs found

Senior Service Dispatcher Job Description: The Service Dispatcher is responsible for coordinating and dispatching service technicians for a mechanical and plumbing company. This position serves as a key link between customers, field technicians, service managers, and the office to ensure service calls are scheduled efficiently, emergencies are prioritized, and customers receive timely communication. The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining an accurate daily schedule. Essential Duties and Responsibilities Dispatching and Scheduling Schedule and dispatch plumbing and mechanical service technicians to customer locations based on availability, skill set, location, and urgency. Coordinate daily service schedules, emergency calls, callbacks, preventative maintenance visits, and follow-up appointments. Monitor technician locations, job progress,...

NV Energy Position Title: Gas Dispatcher Job ID: 10005911 Location: Reno, NV, United States Description: Job Description Basic Purpose Provides 24-hour, 365 days-per-year direct support to gas operations by prioritizing emergency response needs and dispatching the appropriate personnel to expedite response and restoration of service. Responsibilities Essential Duties and Responsibilities Responsible for direct customer contact during and after normal work hours, with a major emphasis on safety, courteous, reliable, and quality customer service, while conveying a positive company image to the community. Creates, manages, and assigns work orders for maintenance activities. Analyzes and monitors work in progress and work assignments for various gas operational groups to ensure that the appropriate personnel are dispatched to the work site timely and effectively. Ensures prompt, efficient service personnel response for gas service...

At Swick Home Services, we believe that Happy Employees create Happy Customers… So, we built an entire company around creating Happy Employees! If you’re a licensed electrician ready for that next career step, we should talk. An Electrical Service Technician at Swick is responsible for diagnosing, troubleshooting, installation, repairs, and maintenance of residential electrical systems while providing world class customer experiences and craftmanship. Candidates who will thrive in this role consistently exceed customers’ expectations, communicate well with customers, and can help customers make informed and confident buying decisions. They are also great at surpassing goals and are energized by growing with their team. Amazing Benefits Package • Substantial bonus opportunities available monthly • 100% Free Medical, Dental and Vision Insurance to Employees (Covered by the company) • H.S.A. and F.S.A. plans available • Paid Time Off • Six paid Holidays a year • Employee discounts...

Kastle Systems OC Operator I (FT) US-VA-Falls Church Job ID: 2026-5380 # of Openings: 1 Category: Client Services/Support Kastle - Falls Church Overview Join the leader in providing smarter solutions for a safer world.   The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.    Kastle Operations Center (OC) Operators are responsible for responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and analyzing video for security incidents,...

Wil-Sites Truck Lines, LLC. is a full-service commercial truck company providing material transportation for the building and construction industry. We seek a career-minded class "A" commercial driver for our Guilderland, NY, location. Deliveries are local with respect to the home store's geographical area, and drivers are home daily. This position also requires the operation of a truck-mounted forklift. While previous forklift experience is preferred, company training can be provided for the right applicant. *Primary responsibilities include, but are not limited to:* * providing safe, secure, and efficient delivery service for our customers * communicating professionally and taking direction from store dispatchers and job site contractors * maintaining proper upkeep of company vehicles and equipment * keeping an accurate and current daily electronic log throughout the workday *Applicants should:* * be at least 25 years of age * have 3 years of driving experience with a clean...

The Fleet Manager is a key operations link between the organization, drivers, and customers. The Fleet Manger coaches and mentors a group of experienced drivers and achieves specific customer service and key company goals. The Fleet Manager will coordinate and communicate with customers related to the fleet activity to maximize utilization of drivers and company assets. This is an entry-level manager position managing an operation(s) limited in scope. Responsibilities Manage Dedicated Fleet of Professional Drivers Assist in Managing messaging for overall operations Responsible for Service Failures (Driver, Dispatch, Planning), Communication, Equipment, Utilization, Driver Turnover, Fuel (MPG, out of network, idle time of equipment, out of route miles), Safety (Safety Initiative, Accidents, Worker’s Comp, Random Drug), Maintenance (PM Services, Equipment Inspections) Track and trace the trucks in the morning and through the day.  Track and manage home time requests in...

The Department Manager is a key operations link between the organization, drivers, and customers. The Department Manger oversees a specific department (Feed, Live Haul, Feed Mill) and coaches and mentors a group of experienced drivers and achieves specific customer service and key company goals. The Department Manager will coordinate and communicate with customers related to the fleet activity to maximize utilization of drivers and company assets. May engage in planning activities as well with customer engagement. Responsibilities Manage Dedicated Fleet of Professional Drivers-monitoring performance, attendance, safety and quality. Monitor, direct and dispatch all transportation activities within the assigned department. Responsible for Service Failures (Driver, Dispatch, Planning), Communication, Equipment, Utilization, Driver Turnover, Fuel (MPG, out of network, idle time of equipment, out of route miles), Safety (Safety Initiative, Accidents, Worker’s Comp, Random...

The Sr. Fleet Manager is a key operations link between the organization, drivers, and customers. The Sr. Fleet Manger coaches and mentors a group of experienced drivers and achieves specific customer service and key company goals. This role ensures optimal fleet performance, regulatory compliance, cost control, and safety. The Sr Fleet Manager leads a team of drivers, collaborates with internal departments, and manages relationships to deliver efficient transportation solutions. The Sr. Fleet Manager will coordinate and communicate with customers related to the fleet activity to maximize utilization of drivers and company assets. The Sr. Fleet Manager may engage in planning activities as well with customer engagement. This position is a higher-level fleet management position with complex scope and responsibility. Resposibilities Manage Dedicated Fleet of Professional Drivers Manage daily fleet operations including scheduling, dispatching, and maintenance. ⁠Ensure...

The Fleet Manager is a key operations link between the organization, drivers, and customers. The Fleet Manger coaches and mentors a group of experienced drivers and achieves specific customer service and key company goals. The Fleet Manager will coordinate and communicate with customers related to the fleet activity to maximize utilization of drivers and company assets. This is an entry-level manager position managing an operation(s) limited in scope. Responsibilities Manage Dedicated Fleet of Professional Drivers Assist in Managing messaging for overall operations Responsible for Service Failures (Driver, Dispatch, Planning), Communication, Equipment, Utilization, Driver Turnover, Fuel (MPG, out of network, idle time of equipment, out of route miles), Safety (Safety Initiative, Accidents, Worker’s Comp, Random Drug), Maintenance (PM Services, Equipment Inspections) Track and trace the trucks in the morning and through the day.  Track and manage home time requests in...

Description: Lead the Team. Build What Matters. We’re hiring a Field Operations Supervisor to lead daily field operations, support team performance, and drive safe, efficient and profitable execution across our environmental services operation. This is a hands-on leadership role where you’ll manage people, keep jobs and routes moving, build strong customer relationships, and make sure work gets done safely, on time and to spec. You’ll balance field operations and transportation logistics with customer service and financial accountability, working closely with operations leadership, sales and dispatch/logistics.  Our services include: Grease trap pumping and cleaning Residential and commercial septic and wastewater system maintenance Sand trap and oil/water separator cleaning Hydro excavation and large line cleaning Drain cleaning and video inspections Vactor services and minor septic repairs What You’ll Do Supervise and coordinate daily routes and...

Kastle Systems Service Technician II US-VA-Falls Church Job ID: 2026-5339 # of Openings: 1 Category: Service & Installation Kastle - Falls Church Overview The Service Technician II tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. The Service Technician II interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations.   The Service Technician tests, troubleshoots, and repairs all aspects of our access control systems. Experience with servicing CCTV, various video systems, networking (TCP/IP), and associated network routers, gateways, switches is a plus. Must be able to troubleshoot problems at customer sites and remotely. To that end, the...

POSTING DEADLINE This position is posted until filled. JOB DESCRIPTION Market Relations Rep I Salary Grade: G11 Minimum  Midpoint  Maximum $44,877 - $58,340 - $71,803 SUMMARY:  Under limited supervision, completes billing and service order request activities within market-defined protocol.  Acts as a liaison with TDSP field technicians, Retail Electric Providers (REPs) and end use customers to ensure compliance. ESSENTIAL DUTIES AND RESPONSIBILITIES:  Corresponds, both verbally and written, with Retail Providers, TNMP, ERCOT and end use customers to address service order and billing related inquiries and issues Reviews and resolves MarkeTrak issues Reviews and resolves all CIS related exceptions through completion, including service order and meter reading Ensures service orders are dispatched and completed timely and accurately Reviews and reconciles various reports to ensure market and tariff compliance Reviews and monitors market...

Courier / Transportation Specialist Department: Operations Reports to: Department Manager Location: Rochester, NY Full-Time: 9:00 a.m. to 5:30 p.m. M-F Pay Schedule: Non-exempt employees are paid weekly. Compensation (Non-Exempt): Salary starts at $40,000–$46,000 annually, depending on experience. Shift Differential: 2nd Shift: +$1.00/hour 3rd Shift: +$2.00/hour (based on hours worked) Benefits: Begin on the first day after completing two full months of employment. Compensation Statement ****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person’s contributions and recognize that every role has unique requirements that influence compensation. Different roles may require varying levels of expertise and qualifications, which can affect pay. While we strive to maintain fairness and...

**Schedule:1600–0100 Central Time** Extended Coverage Captive Customer Account Managers provide customer and account continuity for assigned Captive business outside of normal business hours. They serve as the primary Extended Coverage owner for customer communication, service execution, shipment visibility, and customer-specific requirements. The role monitors active shipments, resolves service risks, maintains accurate customer and load information, and coordinates with Fleet Management, Planning, Safety, Maintenance, and other internal teams to protect customer commitments. The role requires independent judgment when managing time-sensitive customer needs, service risks, and account requirements across multiple Captive accounts. Responsibilities Serve as the primary Extended Coverage customer-facing resource for assigned Captive accounts. Maintain proactive customer communication regarding shipment status, ETA changes, service risks, delays, capacity concerns,...