Gregory Poole Equipment Company
Raleigh, NC
PRIMARY FUNCTION: Manage the activities of the Raleigh Construction Shop associates. Serve as the primary liaison between the service shop, the customer, and other departments within the company on matters pertaining to shop repairs. Ensure maintenance of customer credit policies and timely resolution of customer complaints. Promote goodwill, good customer relations, safe work practices, efficient operation, and excellent workmanship. ESSENTIAL DUTIES: Customer Satisfaction Serve our customers in a timely, professional manner and provide high quality services at a value-based price. Provide prompt response to customer needs and minimize downtime. Turn customer components around in the shortest amount of time possible. Ensure that the work we do is done right the first time. Minimize rework. Maintain daily contact with the customer to keep them apprised of the status of the repair being performed. Manage the billing process to ensure accuracy and...