$40,000 - $45,000 yearly
Covenant Logisitcs
Chattanooga, TN, USA
The Brokerage Customer Service Representative ensures exceptional service delivery and operational efficiency by acting as a key liaison between customers and internal teams. This role is responsible for managing customer commitments and ensuring freight is managed and shipped in an accurate and timely manner. Position Responsibilities Coordinate and monitor transportation activities across multiple shipments and carriers. Continuously communicate with customers, carriers, shippers and receivers through email and phone calls; keeping customers informed of the status of deliveries, including updating of the customer web sites or EDI exchanges. Works with various internal departments to find solutions to customer needs to cover freight loads, track and trace load movement, schedule appointments and service failures. Track shipment status, ETAs, and exceptions while ensuring accurate and timely updates. Proactively identify opportunities to improve load coverage,...