$56,147 - $88,833 yearly
Landair Transport
Hartsville, SC, USA
The Account Manager is a key operations link between Covenant, professional drivers, and our customers. This role involves managing customer relationships, coordinating freight operations, resolving issues, and ensuring service excellence. The Account Manager plays a key role in maintaining client satisfaction and driving business growth through strategic account management. The Account Manager will directly manage the work of professional drivers. The Account Manager will have an introduction to P&L management and may have direct reports. Responsibilities Build and maintain strong relationships with customers. Provide routine updates on load status and service performance. P&L accountability for assigned accounts. Coach/mentor a group of experienced drivers to achieve specific customer service and key company goals. Maximize utilization of drivers and company assets. Dedicated account performance management & reporting Project management and implementation...