The AMES Companies, Inc.
Smyrna, TN, USA
Customer Support Specialist plays a key role in helping the sales team operate efficiently and effectively by providing administrative, customer, and technical support. Responsibilities include tasks related to managing customer accounts, processing orders, streamlining the sales process, and ensuring customer satisfaction.
Key Responsibilities
Administrative Support
Organize and maintain sales documents, customer records, and contracts.
Prepare sales proposals and quotes.
Customer Interaction
Serve as the first point of contact for customers, answering queries and handling basic product or service information.
Manage order processing, ensuring orders are accurate and delivered on time.
Track customer interactions and update CRM systems with relevant details.
Support with Product and Market Knowledge
Stay updated on product features, updates, and market trends to assist sales staff and customers.
Train new sales team members on administrative...