TransCore, LP
Auburn, AL, USA
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Quality Assurance Manager to join our team in Auburn, Massachusetts. Summary: Under the direction of the Director, CSC Operations, the Manager, Quality Assurance will be responsible for the Quality Control and Quality Assurance functions of the AET Customer Service Center. This includes monitoring of the Customer Communication CSR's as well as direct supervision the Quality Assurance Analysts, Documentation and Reporting Specialists. The QC/QA Manager will be responsible for ensuring the overall quality of the Customer Service Center's delivered services for both E-ZPass MA as well as PAY BY PLATE MA as well as ensuring that the Policy and Procedures Manual, Training and User Manuals are current and being utilized properly. The QC/QA Manager will work closely with all departments inclusive of the development team. The QC/QA Manager is also responsible for overseeing the Image Review operations, ensuring...