30 customer support representative jobs found

Riggs CAT Description:   The Technical Communicator is a liaison between the dealership and Caterpillar Engineering for product problems and technical information. This position provides support for all dealership departments and external customers. This position provides technical support for all allied products that we represent. WHAT YOU'LL DO: · Support the operation departments and external customers as the company technical expert. Solve critical product problems through diagnosis/repair, personal knowledge/experience and manufacturer engineering data. · Provide failure analysis reports to dealership, Caterpillar and customers. · Track and report product problems to sales and Caterpillar. · Create and distribute technical service related memos. · Assist service managers in making customer, dealer, and manufacturer policy settlement decisions. · Direct, coordinate, perform and report on test iron and field follow projects, failure and reusability analysis...

Riggs CAT Description: The Rental Sales Representative is responsible for successfully providing excellent customer service and maintains an active client base in their respective territory by increasing rental revenue for Caterpillar and Allied equipment.   WHAT YOU'LL DO   Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources. Travels throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers on sales floor or by phone. Quotes prices and credit terms and prepares sales contracts for orders obtained. Coordinates with store rental personnel on availability and deliverables Prepares reports of business transactions and keeps expense accounts. Coordinates and/or participates in customer training. Enters new customer data and other sales data for current customers into computer...

Riggs CAT Description: The Rental Sales Representative is responsible for successfully providing excellent customer service and maintains an active client base in their respective territory by increasing rental revenue for Caterpillar and Allied equipment.     WHAT YOU'LL DO   Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources. Travels throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers on sales floor or by phone. Quotes prices and credit terms and prepares sales contracts for orders obtained. Coordinates with store rental personnel on availability and deliverables Prepares reports of business transactions and keeps expense accounts. Coordinates and/or participates in customer training. Enters new customer data and other sales data for current customers into computer...

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our...

Riggs CAT Description: The Digital Adoption Specialist is responsible for driving client engagement across the Caterpillar digital ecosystem, ensuring customers actively use the platforms that power uptime, reduce total cost of ownership, and improve operational decision-making. This role bridges the gap between available technology and executed client behavior—turning digital capability into measurable business results through structured onboarding, field engagement, and ongoing adoption management. What You’ll Do Own the end-to-end digital activation process for assigned clients, including onboarding to Cat Central, parts.cat.com, VisionLink, and related platforms Conduct in-person and virtual client meetings to demonstrate platform functionality and align tools with operational needs Lead structured onboarding journeys that move clients from initial setup to advanced feature utilization Maintain and manage a prioritized client engagement pipeline, tracking...

Arkansas Federal Credit Union Senior Financial Service Representative III US-AR-Springdale Job ID: 2026-3652 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Springdale Overview Working at Arkansas Federal Credit Union     Who we are… Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.   What we offer…...

Arkansas Federal Credit Union Senior Financial Service Representative III US-AR-Little Rock Job ID: 2026-3649 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Midtown Overview Working at Arkansas Federal Credit Union     Who we are… Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.   What we offer…...

Arkansas Federal Credit Union Deposit Operations Specialist US-AR-Little Rock Job ID: 2026-3648 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Little Rock Headquarters Overview Working at Arkansas Federal Credit Union       GENERAL DESCRIPTION OF POSITION This position is responsible for processing multiple types of requests received through different delivery channels such as phone, mail, e-mail, and online; process transactions to member's accounts, research and analyze data/information to resolve multiple types of deposit account problems. In addition the position will maintain an understanding of all Arkansas Federal Credit Union deposit products and services and perform functions that support our members and departments within the organization. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Process incoming member requests (deposits, payments, Cents to Savings enrollments, Rate Boost changes,...

Job ID: 522560 Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for Texas Materials, you are helping to support and build the infrastructure of Texas. Role Overview The President, Texas Ready Mix Division is accountable for transforming the performance, scale, and culture of the business. The role is expected to materially increase EBITDA, expand volume through organic and inorganic growth, and lead process standardization, best-practice sharing, operational discipline, and data-driven decision-making. Key Responsibilities Operational & Technical Leadership Full accountability for operational performance metrics, including plant...

Riggs CAT Description: The Power Systems Coordinator will lead the administrative effort for the Engine Division by overseeing the daily activity of the department. This candidate coordinates, monitors, and improves the department by providing support and guidance to internal and external customers. WHAT YOU'LL DO Prepare and submit new engine orders to Caterpillar and selected vendors Complete dealer searches and trades for new engine requirements Manage the department’s inventory (receiving, tracking, storage, etc.) Prepare and monitor new engine configurations for accuracy and application Assist partners with technical requirements and other pertinent information (including rental department, outside vendors, customers, etc.) Monitor usage and hours of EPG rental units Retrieve and review DODGE reports and forward leads to appropriate team member Monitor and advise on aged and slow moving inventory Build relationships with all internal customers and promote...

Job ID: 520793 Ash Grove family of companies, including Ash Grove Cement Company, Ash Grove South Texas, LLC, Sapphire Americas LLC, Oldcastle Cement Holdings, Houston Cement Company, and Suwanee American Cement Company, is one of North America's leading cement manufacturers, with a legacy of innovation and excellence dating back to 1882. The company operates 12 world-class cement plants and a vast network of 41 terminals across the United States and Canada. Renowned for its forward-thinking approach, Ash Grove combines technical expertise, robust safety standards, and empowered talent to deliver high performance and better serve our customers. At Ash Grove, we stand together to reinvent the way our world is built. To learn more about us go to www.ashgrove.com At Ash Grove Cement, people are ourfirst priority. We offer a complete benefits package to include: Health Insurance Dental Insurance Vision Insurance Retirement Plan Paid Time Off, Paid...

Riggs CAT Description: The Vice President of Electric Power is a senior leadership role responsible for driving the overall strategy, growth, and profitability of the dealership’s electric power business. This includes oversight of sales, rental operations, and aftermarket support across generators, switchgear, and related power solutions. This position demands a robust commercial acumen, proven operational leadership, and comprehensive industry expertise to drive market expansion and deliver exceptional client solutions. Strategic Leadership Develop and execute a comprehensive electric power strategy aligned with dealership and Caterpillar objectives  Drive revenue growth, profitability, and market expansion across all electric power segments  Identify new business opportunities, partnerships, and emerging market trends  Lead annual business planning, forecasting, and performance tracking  Sales Leadership Oversee sales of:  New and used generators  New switchgear...

Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints What You'll Do : • Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. • Reports customer feedback to management. • Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. • Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. • Assures proper invoicing of accounts by verifying computer-generated invoices. • Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files,...

Arkansas Federal Credit Union Senior Financial Service Representative III US-AR-North Little Rock Job ID: 2026-3636 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support North Little Rock Overview Working at Arkansas Federal Credit Union     Who we are… Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.   What we...

Arkansas Federal Credit Union Senior Financial Service Representative III US-AR-Searcy Job ID: 2026-3637 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Searcy Overview Working at Arkansas Federal Credit Union     Who we are… Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.   What we offer… Earn up to...

Riggs CAT Description:  This role is responsible for driving efficiency, quality, and first-principles problem solving across the rebuild center, while also helping apply a Lean manufacturing mindset to Riggs Cat’s branch parts and service operations. The person in this role will partner closely with rebuild, service, parts, and branch leadership to imp rove flow, reduce waste, increase technician productivity, strengthen quality, and scale best practices across the business. WHAT YOU'LL DO Lean Leadership & Continuous Improvement Champion Lean methodologies across the rebuild center and branch parts and service operations to improve workflow, reduce waste, and enhance value delivery to customers. Apply first-principles thinking to identify process constraints, uncover root causes, and improve throughput, cycle time, and operating efficiency. Facilitate Kaizen events, 5S initiatives, value stream mapping sessions, and other structured continuous improvement...

The Power Systems Product Support Representative (PSSR) will provide product support and rental solutions for electrical and industrial customers. This position will be responsible for integrating the parts and service offerings to fit the customer’s needs and be the point of contact for the Power Systems department regarding equipment maintenance and rental support. WHAT YOU’LL DO Promote and sell product support services and products into assigned territory to meet sales objectives Contact prospective and current customers to determine customer needs, present product support information, and explain other available Riggs services Research, present, and quote power systems solutions custom to the customer need Quotes and sells customer value agreements (CVA) Monitor customer machine components to ensure maximum life of product Rent equipment and services, including power generation, temperature control, and air compressors along with any required ancillary products...

Riggs CAT Description: Riggs Power Systems is hiring a PM Power Systems Field Technician to support customers in the Northwest Arkansas area. This field-based role focuses on preventive maintenance, inspections, and light repairs on power generation equipment including diesel and gas engines, generators, and electrical systems. The ideal candidate will have 2–5 years of experience working with power systems or large engines and is committed to delivering safe, efficient, and high-quality service in the field. Minimum pay starts at $30/hour, with highly competitive pay commensurate with experience. What You’ll Do Perform preventive maintenance and scheduled service on power generation equipment Complete inspections, fluid sampling, and basic diagnostics on engines and generators Assist with troubleshooting mechanical and electrical issues using schematics and service tools Support minor repairs and component replacements on diesel and gas engines Conduct...

Riggs CAT Description: Position Overview: We are seeking a motivated and eager-to-learn Sales Development Representative to join our dynamic sales team. This role is designed for those with a keen interest in sales and business development, providing a robust foundation in our sales processes and tools. The position serves as a lead into various advanced roles within our organization, with a focus on long-term career development. Duties: Execute Proven Sales Process Internally: Implement our established sales strategies in a back-office capacity, supporting the sales team's efforts. Work Tool Inventory: Manage and maintain inventory of work tools, ensuring availability for sales operations. Work Tool Sales and Support to Sales Team: Assist in selling work tools and provide support to the sales team regarding tool usage and benefits. VST Execution: Execute Value Simulation Tool (VST) responsibilities to facilitate sales opportunities. SPM Back Up: Serve as...

Description: The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees. Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington. We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group. I. General Job Description The Parts Manager leads all aspects of the parts department to achieve operational excellence, financial...