Motion Industries
Memphis, TN
Memphis, TN, USA Full time R26_0000018861 Customer Service Supervisor SUMMARY: Under limited supervision, the Customer Service Supervisor oversees the daily planning and tasks of the Customer Service Representatives. This role allocates work and provides feedback to the Customer Service Representatives. JOB DUTIES Monitors and evaluates performance metrics. Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Put corrective actions in place. Identifies training needs and conducts training on operating procedures and other work guidelines. Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals. Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology. Provide assistance and guidance...