Excellus Health Plan Inc.
New Hartford, NY
Job Description: Summary: The Customer Care Field Relations Specialist acts as the Face of the Organization by providing in-person support for customers, providers, representatives, and leadership on-site at business and partnership locations. Field Relations specialist additionally functions as an external business liaison and develops relationships with key partner groups to drive new business. Essential Accountabilities: Level I Provides in-person support for customers, representatives, and leadership on-site at multiple business and partnership locations. Establishes relationships and partnerships with key partner groups, including senior organizations, community centers, residences, associations, support groups and others to drive new business. Attends meetings and/or trainings as a representative of Customer Care and shares the information learned with the team. Responds to requests for assistance to provide on- and off-site support regarding new and existing...