Ingenious Med, Inc.
Atlanta, GA, USA
Tier 1 Customer Support Analyst Overview Provide top-notch support to users of our web and mobile applications. Handle customer questions, troubleshoot issues, stay updated on product features, and meet performance goals. Strong communication, problem-solving, and technical skills are essential. Responsibilities Address customer inquiries via phone, email, SMS, chat, and tickets. Troubleshoot and resolve issues on our web and mobile platforms, especially those related to healthcare software. Assist clients with questions about revenue reconciliation processes within the software. Evaluate situations, review software settings, and find solutions or escalate complex problems. Understand customer needs and suggest appropriate solutions. Document all customer interactions in the tracking system (e.g., Salesforce) with accurate and timely updates. Follow guidelines for recording information and follow up to ensure issue resolution. Stay informed about our...