Duininck Inc.
New London, MN
Join our central dispatch team today! Our dispatch representatives receive and documents complete and accurate order information from customers to maximize service while minimizing non-productive time of equipment and personnel. Responsible for addressing problems and dispatching appropriate team members when support is needed. This is a seasonal position.
Responsible for:
Receive feedback from customers and accurately coordinate operations of internal resources and vehicles to accommodate.
Answers the phone and take or modify customer’s orders. Ensuring all required information is filled in.
Effectively communicate all relevant company policies such as Will Calls, additional products over amount ordered, towing charges and our drivers' responsibilities to the customer.
Reaches consensus with the customer concerning actions to be taken regarding policies.
Proactively probes the customer for information and upcoming orders for forecasting.
Informs the...