4 customer escalation specialist jobs found

Summary The IT Support Specialist provides front-line technical support to end users, ensuring timely resolution or escalation of service requests submitted via tickets, calls, emails, or walk-ins. This role installs and troubleshoots IT hardware and software, manages user access, and supports a range of systems to ensure reliable operations. Essential Duties and Responsibilities Respond to and resolve technical support tickets or escalate to internal IT or managed service providers (MSPs). Support, install, configure, and troubleshoot hardware (e.g., desktops, laptops, mobile devices, printers) and software systems (e.g., Microsoft 365, ERP, PDM, backup tools). Assist with network, server, storage, and security system issues, including IaaS (AWS, Azure) and SaaS platforms. Manage user accounts and security groups. Provide technical assistance and training to end users. Maintain documentation and report on technical issues, progress, or project status. Support coordination with...

Description: Job Description: Client Support Specialist  Reports To: Customer Care Manager Summary: The Client Support Specialist, reporting to the Customer Care Manager, is an integral part of the Customer Care team. The Client Support Specialist is responsible for resolving more complex issues or requests from customers. This team member is committed to understanding root cause and helping to resolve issues such as billing inquiries, service opportunities, and operational gaps.  Primary Qualifications: Solution oriented, able to investigate root causes of customer issues and provide quick and accurate resolution.  Experience working in a fast-paced customer-facing environment Excellent internal and external communication skills Strong analytical and problem-solving skills required Demonstrated ability to work independently and cross-functionally within a team environment Ability to multi-task, able to complete multiple client-facing issues simultaneously 1+ Experience...

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or...

About Allsup, LLC Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers. You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.  Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s...