9 customer escalation specialist jobs found

National Capitol Contracting Position Summary This is an ONSITE position located in Washington, D.C. NCC is seeking a Tier II Service Desk Specialist to join our team. This role provides advanced technical support for end users by diagnosing and resolving complex hardware, software, network, and telecommunications issues. This role serves as a technical escalation point for Tier I support, ensuring timely issue resolution, knowledge sharing, and exceptional customer service while maintaining accurate documentation and supporting continuous service improvement. Key Areas of Responsibility Perform advanced troubleshooting, diagnostics, and root cause analysis using system logs, configuration data, and established troubleshooting methodologies. Serve as the primary escalation point for complex technical issues involving computer hardware, software, network, and telecommunications systems. Provide technical guidance, mentoring, and knowledge transfer to...

Maintenance Programs & Compliance Specialist Summary The responsibilities of the MX Programs & Compliance Specialist include, but are not limited to, the development and currency of specific fleet type Maintenance Inspection Programs (FAR 121.365). Additionally, the Specialist reviews and coordinates compliance with applicable ADs, FARs, and manufacturers’ service bulletins as applicable. Visa Sponsorship Available: No Minimum Requirements Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: Bachelor’s Degree Education Details: Bachelor’s degree, preferred or equivalent work experience in Aviation Management, Engineering or Analytics. Certification Details: FAA A&P airman certificate preferred. Years of Experience: Minimum three (3) years of experience in engineering/maintenance with an air carrier or commercial...

Union Reporting + Certified Payroll Compliance Specialist Job Description: The Union Reporting + Certified Payroll Compliance Specialist is responsible for the daytoday management, coordination, and execution of all union-related compliance, reporting, and documentation activities and certified payroll and prevailing wage compliance, reporting, and documentation activities across the organization. This role will ensure accuracy, timeliness, and consistency in union reporting and payments working in close partnership with Payroll Specialists, the Certified Payroll Compliance Specialist, Sr. Payroll Accounting Analyst, Accounting, Human Capital (HC), system partners (e.g., Lumber), and, as needed, the Legal team to support compliance with Collective Bargaining Agreements (CBAs), union reporting standards, certified payroll reporting standards, project requirements and regulatory obligations. The role serves as a central point of coordination and subject-matter expertise...

National Capitol Contracting Overview The Staff Systems Engineer serves as the principal technical architect and engineering authority across the entire End User Support Operations Support (EUSOS) ecosystem. In this elite technical role, you will design, optimize, and secure the foundational enterprise deployment structures, endpoint management baselines, and cross-functional technology integrations that power over 15,000 distributed federal workers, patent examiners, and trademark specialists. You will operate at the intersection of long-term architectural strategy and high-tier escalation engineering. Rather than managing daily technician schedules, you will build the technical automation frameworks, author configuration profiles, and bridge critical gaps between Warehouse Lifecycle Operations, Network Operations & Maintenance, and Security Operations & Enterprise Monitoring branches. Essential Duties and Responsibilities Maintain simple to complex types of...

National Capitol Contracting Position Summary This is an ONSITE position located in Alexandria, VA. National Capitol Contracting is seeking a Service Desk Specialist - Tier I to join our team in support of the U.S. Patent and Trademark Office (USPTO). The USPTO fosters innovation and economic growth by administering the nation's patent and trademark systems. This position serves as the primary customer support resource for Microsoft 365 collaboration services and performs first-line operational support for SharePoint Online, Microsoft Teams, OneDrive for Business, and other approved collaboration capabilities. The Service Desk Specialist Mid responds to customer inquiries, resolves incidents, coordinates escalations, documents support activities, and supports production operations. Key Areas of Responsibility Provide direct customer support to Microsoft 365 collaboration tool owners, site owners, group members, and end users through phone, email, ServiceNow,...

National Capitol Contracting Position Summary This is an ONSITE position located in Washington, D.C. NCC is seeking a Tier I Service Desk Specialist to join our team. This role is responsible for serving as the first point of contact for end users requiring technical assistance by providing front-line support for routine hardware, software, network, and telecommunications issues. Responsibilities include diagnosing and resolving technical problems, accurately documenting and tracking service requests, prioritizing and categorizing incidents, and escalating complex issues to Tier II support or specialized technical teams when appropriate. The successful candidate will deliver exceptional customer service while ensuring incidents are managed and resolved in accordance with established service level objectives and IT service management (ITSM) processes. Key Areas of Responsibility Serve as the initial point of contact for end users requesting technical...

Account Control Technology RCM, Workers Compensation Manager US-FL- Job ID: 2026-3021 # of Openings: 2 Category: Healthcare Support Florida Overview Location:  Remote Compensation :  $70,000 - $75,000 DOE (exempt/annual salary)   For over 50 years, Transworld Systems, Inc. has been a leader in providing business process outsourcing services, including accounts receivable management, customer relationship management, and back-office services to a diverse customer base. Our 60,000 clients benefit from our ability to help them address immediate business needs while fostering long-term growth throughout the customer lifecycle.   Why should you consider TSI (part of TSI family of companies)? Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! The Workers’ Compensation Manager, RCM...

Human Resources Operations and Benefits Specialist Position Summary Spencer Stuart is seeking a Human Resources Operations and Benefits Specialist for Spencer Stuarts internal Human Resources Team. The HR Specialist will support the day-to-day operations of the Human Resources function, providing critical operational support across key HR processes, specifically Benefits, Employee Relations, and Mobility/Immigration. Another Key function of this role will be to assist the HR Operations & Benefits Manager in building and maintaining key HR operational processes ensuring compliance across the organization. This role partners closely with HR Manager, Talent Partners, Compensation & Benefits Team, and external vendors to ensure a positive employee experience and compliance with U.S. employment regulations and benefit compliance. The ideal candidate has mid-career HR experience, exposure to employee relations management, U.S. immigration and visa processes, and hands-on...

Courier / Transportation Specialist Department: Operations Reports to: Department Manager Location: Rochester, NY Full-Time: A typical work schedule is standard business hours, with flexibility to handle escalations or provide support during peak times or special projects. Pay Schedule: Non-exempt employees are paid weekly. Compensation (Non-Exempt): Salary starts at $40,000–$46,000 annually, depending on experience. Shift Differential: 2nd Shift: +$1.00/hour 3rd Shift: +$2.00/hour (based on hours worked) Benefits: Begin on the first day after completing two full months of employment. Compensation Statement ****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person’s contributions and recognize that every role has unique requirements that influence...