Deckers Consumer Direct Corporation
Broomfield, CO
Job Title: Customer Care Representative I/CCRI Reports to: Team Lead, Customer Care Location: Colorado Remote/Texas Remote/Arizona Remote The Role The Customer Care Representative I is a compassionate solution finder with excellent listening skills. The CCR I will support the customer care department by delivering an elevated customer service experience while providing problem-solving skills to resolve customers' concerns. A strong candidate for the role is able to maintain a positive outlook while providing quick resolutions to meet customer's needs. Your Impact The primary functions of this role, include but are not limited to: Listening carefully to each customer with courtesy and patience Troubleshooting and utilizing resources to come up with personalized solutions Building customer relationships - earn their loyalty and trust by being kind and helpful Who You Are Positive and professional with a focus on solving problems and doing whatever it...