PNM Resources
Albuquerque, NM
POSTING DEADLINE This position is posted until filled. DEPARTMENT Department: Customer Care Call Center JOB DESCRIPTION Customer Experience Advisor I Given the financial nature of this position, this position may be required to obtain a credit check depending on location. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a credit background check. SUMMARY: Under direct supervision, creates quality, value and confidence in the eyes of our customers by providing an exceptional customer experience. Effectively and efficiently answers questions and proactively resolves issues for PNM and TNMP customers related to billing, credit, payments, and outage calls. Assists leadership with coaching and special projects. ESSENTIAL DUTIES AND RESPONSIBILITIES: Resolves phone and/or written (i.e. chat, email) inquiries in an efficient, effective, professional, and courteous manner for...