$112,600 - $160,900 yearly
Hanmi Bank
Los Angeles, CA, USA
Hanmi Bank SUMMARY The Service Desk Manager is responsible for overseeing Service Desk operations, user access governance, and overall operational stability within a regulated enterprise environment. This role serves as the Single Point of Contact (SPOC) for IT service requests, ensures SLA compliance, supports SOX controls, and drives continuous service improvement. Providing exceptional customer service in every situation is a key component of this role. The ideal candidate embraces continuous improvement and innovation, is willing to be handson when needed, and proactively seeks more efficient and costeffective ways to deliver IT services. Ensures compliance with established Company policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal...