Be The Match
Minneapolis, MN
Job Description POSITION SUMMARY: This position is responsible for the strategic direction, design, leadership and management of the outreach program, core navigation services and coordination between the NMDP network and the Patient Support Center. This critical role involves overseeing the daily operations of a team dedicated to guiding patients and providers through complex treatment pathways, ensuring seamless coordination and exceptional customer experience. This leader provides oversight of development and implementation of systems to track contacts to the NMDP Patient Support Center, both incoming and through proactive outreach, and utilizes tools provided to understand data and make data-driven decisions. The role is responsible for creating a model for aligning our services with transplant centers to enhance TC capacity and improve access to transplant. This position manages the workforce capacity model for navigators in conjunction with finance and builds...