NMC Industrial Services, LLC
Omaha, NE, USA
Company Details RAKA Rentals is expanding its footprint in the Midwest Region and we're looking for top talent to grow and serve our customer base. At RAKA Rentals, we believe that authentic relationships are the driving force of our success...we value the relationship over the transaction. This personalized approach gives us an opportunity to serve the local communities that we live and operate in by providing tailored equipment rental solutions. Position Overview The Customer Success Associate (CSA) at RAKA Rentals - The Cat Rental Store is responsible for supporting customer retention and ensuring a positive overall experience by responding to equipment-related inquiries through email, phone, or chat. This role involves delivering exceptional service, building strong relationships with customers and the sales team, identifying opportunities for cross-selling and upselling, and recommending strategies to enhance the customer journey. The CSA also plays a key role in ensuring...