Equifax, Inc.
Boston, MA
The Customer Success Manager (CSM), Government Solutions is a strategic role focused on driving value realization, usage growth, and long-term client satisfaction across government accounts. By serving as a trusted advisor, the CSM guides public sector agencies through product implementation, delivers tailored solution training, and unlocks actionable insights through data analytics. This position bridges technology operations and strategic account management to maximize the impact of Equifax data solutions, driving long-term customer retention and business expansion. What you'll do: Partner with State Account Executives to map agency objectives, drive solution adoption, and identify strategic revenue expansion opportunities. Act as a public sector subject matter expert (SME), leading client onboarding, system integration planning, and ongoing technical enablement. Conduct regular performance reviews and value-realization assessments to analyze data utilization,...