$73,060 - $120,548 yearly
PNM Resources
Albuquerque, NM
POSTING DEADLINE This position is posted until filled. DEPARTMENT Department: Customer Operations JOB DESCRIPTION Customer Service Performance Analyst Salary Grade: G07 Minimum Midpoint Maximum $73,060 - $96,804 - $120,548 SUMMARY: Supports the assessment, development and improvement of Marketing and Customer service business processes. Acts as a liaison to facilitate the identification and articulation of business requirements. Researches and reports on Marketing and Customer Service best practices, as relevant to business needs. Aids in the identification of metrics that enable continuous improvement of department processes ESSENTIAL DUTIES AND RESPONSIBILITIES: Supports management in the collaborative assessment of existing business processes, identifying process gaps and ineffiiciences Acts as a liaison between external departments to help identify and translate functional requirements Leads independent assessments of processes, compliance,...