Utah Transit Authority
Salt Lake City, UT, USA
Utah Transit Authority Description JOB SUMMARY The position supports the Assistant Manager and Manager Operations (Service Delivery) and performs a variety of duties focused on investigating and resolving customer feedback related to transit operations and service delivery. This position assists in the investigation of customer feedback and complaints by gathering relevant information, reviewing evidence, and preparing initial case documentation. For example, this position pulls and analyzes data, including service records, schedules, and other operational evidence, to support case reviews and resolutions. This position engages with employees to gather statements and information needed for case investigations, ensuring accurate and thorough documentation. This position handles operations-related Americans with Disabilities Act (ADA) cases, ensuring compliance with federal regulations and organizational policies. This position tracks and manages the status of assigned...