CSU Fullerton Auxiliary Services Corporation
Fullerton, CA, USA
Location: Fullerton, CA Department: Research Grant Employees Category: Customer Service Job Number: 03675 Description: Under the direction of the Regional SBDC Director, the Associate Regional Director, and the Intake Manager the call center representative will conduct inbound and outbound service calls, provide a high-level of customer service and document details of all calls and customer interactions in the SBDC CRM System. *Please be aware that funding for this position is awarded through a Grant/Contract over a specified period. Employment for this position beyond current Grant/Contract funding is contingent upon continued funding. Essential Duties Maintain MIS and EDMIS System and act as technical support for Centers. Serve as the primary point of contact for customers, demonstrating a deep commitment to delivering exceptional service. Engage with callers in a courteous, empathetic, and professional manner, actively listening to...