Nemours
Jacksonville, FL
Nemours is seeking a Customer Service Rep in Jacksonville, FL Answering incoming calls from guarantors and insurance companies for provider and hospital related questions. Resolution of guarantor and/or insurance company questions and issues in accordance with established guidelines and procedures. Provide excellent customer service at all times ensuring each contact is a uniquely satisfying experience for the caller. Essential Functions • Answer incoming calls from guarantors and insurance companies in a high pressure call center • Research and resolve issues for guarantors, insurance companies and our internal customers. • Perform necessary account maintenance functions, verify demographics, update guarantor information and fulfill the customer or insurance companies requests. • Verify and process insurance coverage information, perform insurance adjustments and/or change the insurance filing order as needed. • Review and analyze balances (credit or debit) to determine...