Gregory Poole Equipment Company
Raleigh, NC
PRIMARY FUNCTION: This position will be responsible for opening Work Orders, adding Segments, and closing Work Orders. This person will monitor e-mails, phone calls, and messages from all Construction branches to support the daily operations of the Service Departments. Set procedures will be incorporated to provide Standardized Processes for all branches. This person will also be cross-trained with Warranty Analysts and work closely in the same department. ESSENTIAL DUTIES: Open, maintain, and close work orders for Service Operations. Review and verify the following information: Customer account Component codes Warranty status PM Standard Jobs Service Letters Contract / TM&R Credit Check Technical Information SOS History Transfers of parts/labor Outside purchases Documentation in WebXtender Time Accuracy Codes approve and receive purchase orders. Reviews outside purchases to work orders and PMs. Maintains...