Motion Industries
Birmingham, AL, USA
Birmingham, AL, USA Full time R26_0000008316 SUMMARY: Under close supervision, the Branch Operations Support I intercepts, documents, troubleshoots, resolves, and communicates issues via phone and ticket system. This role provides operational support for all internal employees and external customers. The Branch Operations Support I is primarily responsible for managing the resolution of general internal Motion inquiries, forwarding requests to the appropriate department, and connecting external customers with their local branch. JOB DUTIES • Provides a high level of customer service with internal and external customers. • Assists with the design, testing, and implementation of new systems. • Identifies customers' needs, clarify information, research issues and provide solutions and/or alternatives. • Works with IT Departments to enhance current and future Motion Systems. • Follows communication procedures, guidelines and policies. • Communicates efficiently with other...