W.W.Williams Company
Ladson, SC, USA
Service Coordination Supervisor Service Coordination Supervisor Opportunity Summary:
The Service Coordination Supervisor is responsible for directing and guiding all activities of service jobs to ensure appropriate quantity and quality of unit, engine, and/or equipment repairs. Work directly with customers, in person or on the phone, in concert with technicians to maximize sales opportunities and ensure all work scheduled is performed safely and to the customer's satisfaction.
Job Duties:
Oversees the daily functioning of the field service department by assigning technicians to incoming jobs based on skills, abilities, and availability. Monitors the ongoing status of all jobs being performed in the field or in the shop to ensure that problems are dealt with efficiently.
Communicates with customers, either by phone or in person, to determine customers' concerns, problems, or needs- present and future- while maintaining a high degree of professionalism.
Builds and...