ASC Engineered Solutions
Dallas, TX, USA
Position Title: Bilingual Customer Service Representative Department: Customer Service Employment Type Full Time Location: Dallas, TX Workplace Type: Onsite Reporting To: Blanca De La Garza Bilingual Customer Service Representative The Customer Service Representative provides effective customer service for all internal and external customers. Key Responsibilities • Responsible for communicating in Spanish with customers via phone, email, fax, etc. • Provides timely and accurate information to incoming customer service orders, status, and product knowledge request • Processes customer orders, changes, and returns • Resolves customer complaints by investigating problems, developing solutions, and making recommendations • Works closely with the Operations Supervisor as directed • Reviews and maintains customer database to track information on account information,...