Capital Computer Associates, Inc.
Albany, NY, USA
WinCap Support Analyst Harris School Solutions - Remote Harris School Solutions is seeking a dedicated and detail-oriented Support Analyst to join our WinCap support team The successful candidate will provide application support to customers using our WinCap School Financial Management software product line, assisting with complex questions related to its function. In this role, you will work closely with the Director of Client Services and be supported by a great team in providing exceptional customer service and development support. This position is budgeted for a starting salary between $55,000 - $70,000/year based on experience. What your impact will be: Serve as a frontline, primary support liaison for WinCap clients by responding effectively to inquiries received by electronically submitted support tickets and phone. Handle escalated support tickets; working directly with customers to provide services and help resolve problems....