Cookeville Regional Medical Center
Cookeville, TN, USA
Patient Experience
The Patient Experience Liaison works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. This Patient Experience Liaison works directly with various members of the healthcare team, hospital departments, and leadership to solve problems that patients & families may have with the goal of facilitating a positive patient experience during their time in the organization. The Patient Experience Liaison functions within established policies and procedures while providing support to the patient, family, and/or significant others. Serves as a liaison between providers, team members and patients/families to facilitate two-way communication, support, assistance and information. At all times, models exemplary patient experience and professionalism. Proactively intervenes and address situations that could lead to complaints and grievances with staff and physicians in...