Harbor Group Management
Norfolk, VA
IT Support Engineer Title: IT Support Engineer Location: On-Site-Norfolk, VA Corporate Office ABOUT THE ROLE As an IT Support Engineer, you are the face of IT for HG's corporate users, based on-site in the Norfolk, Virginia corporate office, and one of the firm's first dedicated in-house support hires. You own day-to-day help desk operations - resolving incidents, fulfilling employee requests, and keeping people productive - taking on the front-line support work previously handled by an outside provider and setting the standard for responsiveness and service quality. This role is built for someone who pairs deep, hands-on technical skills across desktop, hardware, networking, and security with the judgment and ownership to run a help desk in a fast-moving environment. You will work closely with the infrastructure and business applications teams, the managed service provider, and third-party vendors to resolve issues end-to-end, and you will help establish the...