PNM Resources
Albuquerque, NM, USA
POSTING DEADLINE This position is posted until filled. DEPARTMENT Department: Customer Interconnection JOB DESCRIPTION Electrical Services Coordinator II Salary Grade: G11 Minimum Midpoint Maximum $42,740 - $55,562 - $68,384 SUMMARY: Under general supervision responds and coordinates initial contact with customers requesting new electric service installation, removals, relocations, generating customer line extension requests, and processing electric service orders. Provides customer service in an effective and efficient manner by resolving customer inquiries and/or complaints professionally and courteously. ESSENTIAL DUTIES AND RESPONSIBILITIES: Interviews customers to acquire essential and necessary information for service orders, and offers suggestions, ideas, and/or options to ensure customers receives information pertinent to their utility needs Proficiently takes New Service Delivery calls through the Electric Service Coordinator phone line to meet...