Interra Credit Union
Goshen, IN, USA
As an Application Support Engineer, you will be responsible for maintaining, monitoring, and servicing key Credit Union's application systems. Collaborate with various departments to assist with determining support needs to identify and maximize operational efficiency, reduce downtime, and automate where possible. Responsible for completing and updating status of service tickets in a timely manner. This role requires a moderate level of technical support including monitoring, trouble shooting, and support of users. Technical support includes analysis, system integration and operational support. Direct Reports: None
HOW YOU WILL MAKE AN IMPACT
30% Oversee the installation and maintenance of software applications in order to streamline business applications supported. Duties include optimizing procedural performance, installing or working with infrastructure team to install vendor updates and development team changes.
25% Contributes to ticket...