Sonesta Hotels International Corporation
Chicago, IL, USA
Job Description Summary The Night Manager acts as Manager on Duty for the overnight shift. Ensuring completion of end of day and Night Audit functions. Overseeing the Front Desk and PBX on the overnight shift. Provide operational support to the Front Office with daily overnight Front Office Tasks and Guest Services Support. Assisting in preparation for daily VIP Arrivals, Travel Pass Arrivals, and assisting the Director of Front Office / Front Office Manager as instructed. Job Description Ensure end of day process is completed. Manage and perform all Night Audit functions. Handle walked guests and follow up reports following specific standards. Responsible for Overnight Departmental Rounds to assure all Departments are properly operating, assuring staffing, presentation and the usage of Sonesta Standards. Prepare the daily SOX compliance report. Audit Travel Pass arrivals for next day. Review all VIP arrivals assuring proper accommodations, amenities and that all...