$127,606 - $216,930 yearly
PNM Resources
Albuquerque, NM, USA
POSTING DEADLINE This position is posted until filled. DEPARTMENT Department: Customer Operations PREFERENCES The ideal candidate will have experience and excitement around: Leading a customer experience operation at scale and with purpose Shaping the future of utility customer experience by leveraging data, AI, automation and analytics Building and inspiring high-impact leaders and teams Passionate about operating at the intersection of strategy, regulation and execution Being a visible, trusted leader inside and outside the organization JOB DESCRIPTION Associate Director, Customer Experience Operations Salary Grade: G03 Minimum Midpoint Maximum $127,606 - $172,268 - $216,930 Given the financial nature of this position, this position has been defined as a position requiring a credit check. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a credit background check. SUMMARY Oversees the...