Monadnock Family Services
Keene, NH
Monadnock Family Services Description:
Position Summary The Information Services Support Specialist provides first-line technical support to MFS employees across the organization's computer network, hardware, software, mobile devices, telecommunications systems, Microsoft 365 environment, electronic health record (EHR), and other enterprise applications. The position serves as a primary resource through the Information Services Help Desk, responding to requests by telephone, email, in person, and through the agency's ticketing system. The Specialist diagnoses and resolves routine technical issues, manages user access and equipment, supports onboarding and offboarding, provides basic technology training, and escalates complex or security-sensitive issues appropriately. Because MFS operates a Community Mental Health Center, the position requires particular attention to system availability, protection of Protected Health Information (PHI), cybersecurity, access controls,...