Americold Logistics, LLC.
Atlanta, GA, USA
What you'll Do: This role ensures service expectations are consistently met for assigned accounts by serving as the primary liaison between customers and internal partners, including Business Development, Operations (warehouse and transportation), and support teams. Drive operational objectives by contributing insights and recommendations to strategic plans and reviews; preparing and executing action plans; implementing productivity, quality, service, and performance standards; resolving issues; completing audits; identifying trends; and implementing system and process improvements Meet departmental financial objectives by forecasting requirements; preparing annual and quarterly budgets; monitoring expenditures; analyzing variances; and initiating corrective actions Recommend and implement procedural, policy, technical, and process improvements by partnering with Operations, customers, and internal support teams Serve as a customer point of contact and "face of...