$100,000 - $140,000 yearly
FMI Aerostructures
Santa Clarita, CA
Description:
Job Summary: The Customer Account Manager is a crucial role and is the face of our company, building strong relationships with our clients to ensure their satisfaction and loyalty. Expertise in account management and your unwavering commitment to outstanding service will be key to our mutual success. Duties/Responsibilities: • Develop and maintain long-term relationships with a portfolio of clients. • Communicate with clients regularly to understand their needs and provide solutions. • Upsell and cross-sell products and services to existing customers. • Coordinate with internal departments to ensure client needs are met in a timely manner. • Monitor customer account details for non-payments, delayed payments, and other irregularities. • Negotiate contracts and close agreements to maximize profits. • Resolve customer complaints quickly and effectively. • Keep accurate records of customer interactions, transactions, feedback, and complaints. • Provide...