STULZ Air Technology Systems, Inc.
Frederick, MD
Summary: Responsible for ensuring accuracy in the schedule provided by Planning to ensure we meet leadtime range, preparing correspondence, resolving customer/rep issues, and managing inquiries. This role also provides freight/lead time quotes. Essential Duties and Responsibilities: Support Sales Reps and Channel partners with accurate and timely updates. Answer calls as a representative for the Order Management team. Perform SAP and Cyberselect transactions for orders and shipments to include dates moves and order confirmations to the rep/customer. Create, maintain, and update project tracking systems - Trello, Excel, Navisphere, 12PT. Run weekly OTS shipment reports with our carriers Input data into 3rd party sites- i.e. Compass - client requirement for project close-out Resolve and send communication on behalf of the company to customer/rep regarding complaints for orders/leadtimes/shipments. Prepare regularly scheduled reports - external and...