Rio Grande Credit Union
Albuquerque, NM
Rio Grande Credit Union Job Title: eBranch Manager Department: eServices Reports To: AVP of Digital Services FLSA Status: Exempt Grade: 11 Summary The eBranch Manager is responsible for creating a strong member service environment that will foster long-term financial relationships with Credit Union members by directing and administering the operational efforts of the eBranch. The eBranch Manager oversees the provision of services provided to existing and prospective members by maintaining a professional and knowledgeable team. Essential Duties and Responsibilities Responsible for the supervision, training, development, and performance of eBranch staff including: Leads and oversees all eBranch operations, including digital account opening, electronic banking platforms, ITMs, and member service delivery channels, while serving as a backup for eBranch staff and resolving member concerns. Consistently leads by example through hands-on involvement in...