$200,000 - $300,000 yearly
Zendesk
Remote
Location: Remote, North Carolina, United States of America | Remote, Michigan, United States of America | Remote, Vermont, United States of America | Remote, Massachusetts, United States of America | Remote, Maryland, United States of America Requisition ID: R35509 Position_Type: Full time Job Description About Us: Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) focuses on optimizing customer support platforms, including Zendesk, Amazon Connect, and AWS-based solutions, to enhance customer interactions and operational efficiency. Position Overview: We are seeking a seasoned Senior Platform Architect with deep expertise in contact center technologies and business operations. This role needs to understand both the why and the how, and will drive the design and implementation of scalable, efficient, and innovative customer service...