$61,838 - $70,875 yearly
Kastle Systems
Falls Church, VA
Kastle Systems Field Support Technician US-- Job ID: 2026-5020 # of Openings: 1 Category: Service & Installation Nationwide - United States Overview The Field Support Technician II is responsible for assisting with technical issues from the field via the Field Support Hotline. The Field Support Technician II provides professional, technical, and accurate assistance to Kastle Technicians, Partners, and Operations. Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and accurately move technicians along to the next job or by troubleshooting/resolving issues remotely when possible to prevent dispatch in the first place. Responsibilities • Providing courteous and professional support to users of the Field Support Hotline • Logging on to CATs for assigned shifts • Documenting all calls by creating Field Support Cases in CATs • Following through on all calls to resolution and escalating appropriately when...