$77,000 - $90,000 yearly
Nissin Foods
Gardena, CA, USA
Nissin Foods Job Summary The Customer Service Manager leads the customer service and order fulfillment functions, ensuring exceptional service, operational excellence, and alignment with Nissin’s strategic business goals. This role oversees the Customer Service team, drives process improvements, partners cross-functionally with Sales, Logistics, and Accounting, and proactively develops solutions to enhance customer satisfaction and service KPIs. Essential Duties and Responsibilities Leadership & Strategy Lead and develop a high-performing Customer Service team, providing coaching, training, and performance feedback. Establish and monitor Customer Service KPIs including order accuracy, on-time fulfillment, chargebacks, and customer satisfaction metrics. Partner with leadership to align service levels and operational performance with company goals and customer expectations. Identify and implement process improvements and technology enhancements to streamline...