Hugh Chatham Memorial Hospital
Charlotte, NC
Department: 12705 Enterprise Corporate - Patient Access & Care Team: NC/GA Operations Status: Part time Benefits Eligible: Yes Hou rs Per Week: 24 Schedule Details/Additional Information: Sunday 7a-4p Monday-Thursday 7p-11p Pay Range: $21.85 - $32.80 Major Responsibilities: Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site. Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary. Has the ability to troubleshoot and resolve complex non-clinical problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues. Responsibilities include scheduling...