Gregory Poole Equipment Company
Garner, NC, USA
Primary Function The field service supervisor provides major support for the service department through promoting customer satisfaction, direct customer contact responsibilities, quoting of major jobs, directly supervising field service technicians, and performing administrative operational responsibilities. Essential Duties Customer Service and Scheduling Coordinate customer inquiries and service requests across walk-in, phone, and email channels Establish job priorities and schedule daily assignments for field technicians Communicate pricing, service timelines, and completion updates to customers Monitor schedules and proactively notify customers of changes or additional repair needs Resolve customer complaints to ensure high levels of satisfaction Operations Coordination and Productivity Assign and prioritize repair jobs to align with operational demands Manage technician time and workload to achieve productivity goals...